At Pull Patch, we strive to fulfill your orders promptly and efficiently. However, there may be instances where you don't receive your entire order in a single shipment. Here's why:
- Product Availability: We aim to keep all our products in stock, but occasionally, high demand may lead to temporary out-of-stock situations. We don't want to keep you waiting in such cases, so we ship the available items from your order first.
- Multiple Warehouses: We may store products in various warehouses to expedite delivery and reduce shipping times. This could result in separate shipments for different items in your order.
- Pre-orders: If you've pre-ordered a product that hasn't been released yet, we'll ship it as soon as it becomes available, even if other items in your order are in stock.
- Customization: Some of our products may require additional time for customization or personalization. These items may ship separately from your order.
Rest assured that we make every effort to get the missing items to you as quickly as possible, often at no additional shipping cost. You can track the status of your order and any pending shipments in your account by contacting our Contact Us page. We appreciate your understanding and patience as we work to provide you with the best shopping experience at Pull Patch.